“I am sending to you a note to let the Council know my appreciation for (Claimant Advocacy Program attorney) Tonya Love's help,” writes Kurt Stand. “One of my fellow booksellers was unable to receive unemployment for about 10 weeks (and) had it not been for Tonya's help, she might still have been without. When fellow booksellers and I were confronted with a possible return to work in what was felt to be unsafe conditions, everyone had questions about unemployment; Tonya answered them all, a clarification deeply appreciated as people wanted/needed real information upon which to base our decisions.”